• 818-349-0000

  • 8601 Reseda Blvd
    Northridge, CA 91324

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  • Mon 8:00AM - 5:30PM
  • Fri 8:00AM - 5:30PM
  • Tue 8:00AM - 5:30PM
  • Sat 8:00AM - 12:00PM
  • Wed 8:00AM - 5:30PM
  • Sun Closed
  • Thu 8:00AM - 5:30PM
Appointment

WHEN ACCIDENTS HAPPEN

Working Hours
  • Mon 8:00AM - 5:30PM
    Tue 8:00AM - 5:30PM
  • Wed 8:00AM - 5:30PM
    Thu 8:00AM - 5:30PM
  • Fri 8:00AM - 5:30PM
    Sat 8:00AM - 12:00PM
  • Sun Closed

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 818-349-0000 or make an appointment online!

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What People Say About Us


  • -Otto K. T.

    Amazing service, professional work, quick turnaround.


  • -Jessica C.

    Great customer service. Very nice people. I hit a pole Friday, and my front bumper needed to be fixed. I called that day and told them I needed the car back Monday before 5pm. I brought it to be checked Saturday morning, and he told me the guy who can fix it won't be in till Monday. He told me to keep my car over the weekend and come back Monday. I dropped off the car Monday morning, and I got it back right at 5pm. I was very happy.


  • -V.M. H.

    Very pleased with the quick response and attention to the work needed on my Nissan Rogue. Jay was great. He emailed/called my insurance company and gave the quote and everything in a timely matter. The work done on my car was perfect. They matched the pearl white paint with the rest of the body impeccably. So nothing was mismatched in regards to color. Carlos is also very professional. As a woman, it was really nice to go to an auto body place and not feel like I'm getting swindled, and they treat you like an equal. Very happy with their work.


  • -Khalid B.

    These guys are the best. Jay hooked me up. They are transparent with their pricing, and they go into detail with what they'll do to your car, unlike other shops. They gave me a great deal to fix my car up, and they did just that. My car looks brand new, they even washed it before giving it back to me! Jay is the best! Recommend this shop, I'll definitely come back here for future repairs. Honest people.


  • -Melissa P.

    Carlos and his team are the best! They did an amazing job repairing some bodywork damage to my new Mercedes. Carlos, the owner, is fair, honest, reliable and professional. Come here before anywhere else!


  • -Jessica T.

    These guys are AWESOME! I banged up my fender pretty good, and drove it over to them without an appointment (I was in the area, and one of my best friends recommended them), and they impressed me immediately with their friendliness and professionalism - they gave me an estimate on the spot! The work was completed faster than anticipated and exceeded my expectations, especially for the price! As a woman, it's invaluable to find a body shop that you can trust ... LADIES, bring your cars here!! They will take amazing care of you. You're welcome. ;-)


  • -Sharone R.

    I've been driving my poor 14 year old car around with some self-inflicted boo-boos for a few months. I had gotten an estimate for the work at a different auto-body shop and was told it would be thousands of dollars, because they would have to replace the whole fender panel. I didn't get it fixed. After hearing many people rave about Carlos, I took it to him for an estimate. For about a fifth of the cost I was quoted, not only did Northridge Body Works repair the fender problem beautifully, but they were also able to fix several other minor scrapes and make my car look like her former, lovely self.


  • -David H.

    This is overdue. Carlos and Charley and the fellows who work there are really nice guys. They're willing to go out of their way to give great service at fair and reasonable prices. The trust they inspire from good business practice is only surpassed by their skill. For example, most times I drive my wife's Denali, I do something to it that she sees (and Carlos corrects). I've had benders as well, and I get it straight and fair from them. We've had specialty paint jobs on our vehicles and not a week goes by that comments on looks and quality are not mentioned. So, while I'm not--thankfully--a "frequent" customer like Costco, and while I have been unhappy about being a customer, I'm always glad to see them. They'll fix it.


  • -Fatema B.

    I trust Carlos (the owner). When it comes to finding a mechanic for your car, you need to be able to have trust in that person. Also I like the coupons I get in the mail - other places offer similar priced coupons (some even cheaper), but I choose to use what Omega sends because of the service I get there.


  • -Otto K. T.

    Amazing service, professional work, quick turnaround.

Call us for service: 818-349-0000